How to make a Care Act Advocacy referral

This guide is for social workers or other staff making referrals to our Reading Voice advocacy service.
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Care Act Advocacy is a statutory right for certain vulnerable adults, to ensure an independent person can support them to have their say during social care assessments, care reviews or safeguarding processes. Our Reading Voice service has been providing these advocates to Reading residents since 2015.

Referrals must be made by adult social services staff. Ideally this should be by phone to our Reading Voice advocacy helpline 07365 519 920 (a temporary number while office is closed).

If you email a request for an advocate, please include your contact number so we can call you back to check any details.

If you are a friend, relative, charity worker or someone else who thinks a person needs a Care Act Advocate, please discuss this with the person's social worker; if you don't know who that is, please call our helpline on 07365 519 920.

Referral checklist

When you phone through referrals, we will ask you:

  • What the advocacy is for e.g. care assessment, care review, safeguarding enquiry
  • Why the client needs it e.g. needs help to understand options and communicate
  • If the client has mental capacity e.g. to make decisions such as where to live
  • The urgency of the referral e.g. for safeguarding issues
  • Whether funding has been agreed for the advocacy e.g. by your manager
  • The client's Mosiac number (for future queries and invoices)

Advocates will be allocated to cases once we have all the referral information. We may ask for a variety of records to be securely shared, if applicable, including:

  • first or second conversation tools
  • APT (assessment and planning tool)
  • Safeguarding referral form.

During the coronavirus pandemic it is still our preferred option to visit clients in person, particularly as many have needs that prevent or hinder communication by phone or tablets.  However, we will risk assess each case to determine if Covid-safe visits are possible, including the client's own coronavirus status, where they live, visiting rules for services such as care homes, the advocate's own status and PPE, and any government or local guidance.

We welcome enquiries from out-of-area social workers whose local advocacy providers are unable to travel to visit clients placed in Reading.

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