What are your NHS rights?
Did you know that you have dozens of legal NHS rights, including access to free care, waiting times, medical records, making a complaint, and more.
13 March 2019
How you can get help with Continuing Healthcare (CHC)?
Find out how you can get help for CHC applications or appeals.
13 March 2019
Which NHS services do you have to pay for?
Find out costs for dentist visits, prescriptions, and other items.
13 March 2019
Where can you find official care and treatment guidelines?
Find out if you are getting the care you should, by accessing national or local guidelines.
13 March 2019
How can you access your medical records?
Find out how you can see what information is held about you under current legislation.
13 March 2019
Healthwatch Reading PPG Toolkit photo
Your guide to patient participation groups
Patient participation groups (PPGs) play a key role in helping people get the best out of their GP surgery.
1 February 2019
Elderly woman smiling face on to the camera
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
29 August 2017
Woman helping an elderly man use a IPad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Dentist looking at a dental x-ray
10 top tips to get the most out of your dental appointment
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.
29 November 2016
GP sitting opposite a patient about to take their tempreature
10 top tips to get the most out of your GP appointment
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
25 November 2015