Lakeside Residential Home ordered to make improvements

The care home on Whiteknights Road in Reading was inspected during unannounced visits on 26 & 27 February and 4 March 2019.
A graphic of a magnifying glass

Lakeside Residential Home in Reading has been ordered to make improvements following an inspection which revealed concerns about the number of times residents were falling.

An audit showed there had been 356 falls at the home in 2018, up from 256 the previous year, according to the inspection report published by the Care Quality Commission on 17 April 2019. One person who had been at the home for four weeks had fallen 33 times.

The CQC said goals set for residents to protect them from falls ‘were not always taken, effective or appropriate’. Staff were not getting the training they needed to support them in keeping residents safe, the CQC added.

However, the latest inspection found the care home, on Whiteknights Road, had improved its environment to become more dementia friendly, following concerns raised at a previous inspection in January 2018. People also told inspectors that they were treated with care and kindness by staff.

The CQC’s report also notes that since January 2018, 33 staff members and a manager had left, but these had since been replaced and efforts to reintroduce consistency were ‘starting to pay off’.

Overall, Lakeside was rated as ‘Requires Improvement’ and found to be in breach of three legal standards. The CQC had asked the care home to provide an action plan and would check up that improvements had been made and also fully reinspect the home within a year.

Lakeside is run by Colleycare Ltd, also known as B&M Care.

Read the CQC findings

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