People Matter Support Services 'requires improvement'

An inspection report was published on 26 April 2019 about follow-up checks on the agency, to see how it had responded to a warning notice issued in September 2018.
A graphic of a magnifying glass

Concerns have been raised again about the Reading home care agency, People Matter Support Services, in a follow-up inspection.

In a report published on 26 April 2019, the Care Quality Commission said it visited the agency in December 2018 to see if it had improved since getting warning notices in September 2018 about problems with the way it was being run.

The latest report states that the leadership 'had deteriorated' since the last visit.  The manager 'had not met the warning notice and had not put effective systems in place to enable them to assess, monitor and improve the quality and safety of the service provided', and they were 'not aware of areas where they were not meeting their legal responsibilities'.

However the latest inspection found that care workers who visited people in their homes were 'caring' and 'respectful'.

Overall, People Matter Support Services was again rated as 'requires improvement' and will face further follow-up checks. 

Read the CQC findings

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