Charles Clore Court rated 'good'

The extra care housing scheme run by Reading Borough Borough was inspected by the Care Quality Commission in January 2019.

The extra care sheltered housing scheme at Charles Clore Court in west Reading, has been rated 'good' following an independent inspection.

In a report published on 7 May 2019, the Care Quality Commission said the Reading Borough Council-run scheme had retained its previous 'Good' rating from a previous inspection in 2016.

Extra care is a way for people to live in their own homes in rented flats - some of which are specially adapted - but to also receive care visits or support and get social contact through communal areas.

During the inspection, the CQC looked at paperwork for six residents, spoke with seven residents, one relative, and staff.

People were cared for by a consistent staff team, most of whom had worked there for more than two years. People said care workers always arrived on time: "We are never disappointed or let down." A relative also said they fully trusted the "very, very caring" service.

At the time of the inspection, Charles Clore Court was providing care to 30 out of 47 residents. 

Four 'discharge to assess' flats have recently opened on the site, to temporarily house and care for people who need time to recover from a hospital stay, while they make decisions about where they will permanently live in the future.

Read the full CQC report

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