John Radcliffe Hospital ordered to make urgent improvements

The Care Quality Commission says action is need to improve the privacy, dignity and safety of patients going for surgery.
A graphic of a magnifying glass

Oxford University Hospitals NHS Foundation Trust has been ordered to make urgent improvements by the national body that checks the quality of NHS services.

In a report published on 7 June 2019, the Care Quality Commission (CQC) said that the trust's John Radcliffe Hospital - which Reading people are sometimes sent to - must:

  • ensure patients’ privacy is always maintained, including when they are asleep, unconscious or lack capacity when in the main operating department. This includes ensuring all windows in doors to theatres are obscured;
  • produce an action plan to assess and mitigate the risk of infection and the risk to the health and safety of service users receiving care and treatment and the risk to staff in the main operating department;
  • submit weekly reports to the CQC, with evidence of action it has taken.

The move follows inspection visits in November, December and January. The trust's overall quality rating has been downgraded to 'requires improvement'.

However, the CQC added that staff cared for patients with compassion and kindness. Feedback from patients was consistently positive about the way staff treated them. 

Dr Bruno Holthof, chief executive of Oxford University Hospitals NHS Foundation Trust, said: "We look forward to working together with our staff, patients, Foundation Trust governors and partners in the local health and social care system to continue to address those areas identified by the CQC where we know we need to do better." 

Find out more

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us