Pembroke Lodge care home rated 'good'

The care home was inspected on 25 March 2019 by the national body that checks the quality of social care services.
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Pembroke Lodge care home in Reading has kept its 'good' rating following its latest inspection by the Care Quality Commission (CQC).

In a report published on 30 May 2019, the CQC said: 'The caring and compassionate relationship between people and staff was evident in communication observed, and feedback provided by people.'

The CQC added that care was person-centred and people were supported to do things they enjoyed, as well as being encouraged to learn and try new things. People’s health needs were met, with appointments made with health professionals as and when required. Meals were prepared in line with people’s specific health needs with alternatives made available from the menu.

However the inspectors found improvements were needed in the leadership of the care home, because documentation had not been updated to meet residents' needs and staff had not always completed refresher training.

The inspection was carried out on 25 March 2019, when 13 people were living at the home.

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