Two local home care agencies 'must improve'

The Care Quality Commission has published details of its recent inspections of Sylviancare, and Top Class Quality Services, in Reading.
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Two Reading home care agencies must make improvements after safety issues were picked up during visits by the national body that checks the quality and safety of social care services.

In a report published about Sylviancare on 15 June 2019, the Care Quality Commission said ‘medicines management was not always safe’, ‘not all daily notes were legible’, and full employment histories were not available for all staff.

However, people and relative told the CQC that they thought Sylviancare staff were caring.

The Reading home care agency was providing care to 108 people at the time of the inspection, carried out in early April 2019. It is now officially rated as ‘requires improvement’ by the CQC. Previously it had been rated ‘good’.

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In a separate report published on 4 June 2019, the CQC said Top Class Quality Services, has yet to make all required improvements. It had re-visited the agency in April to check if safety concerns and other issues found during an earlier visit in March, had been addressed.

The follow-up visit found that staff were not always trained or regularly assessed as competent to administer medicine and care records did not always clearly reflect people's care needs or how staff were supporting people with these needs.

However, the inspection did confirm that people were treated with kindness and compassion by care workers.

The agency, which was providing care to three people in their own homes, including a 24-hour live in carer, will remain rated as ‘requires improvement’ and face further checks in the near future.

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