The Reading home care agency RealCare+ has been rated as ‘Good’ overall but told to improve the way it records clients’ medicines.
The Care Quality Commission inspected Realcare+ in July 2019 to see how it was delivering regular help at home to 10 clients. The inspection report, published on 20 August 2019, said clients were supported by skilled staff. One client told the CQC that the carers were “utterly amazing, very calm, hands on the job and excellent company”.
However, the CQC also found that records relating to medicines were not always accurate, with missing signatures, or unclear instructions. There was no evidence that any clients had been harmed, but the CQC had recommended the home care agency update its policies and practices.
Home care involves people receiving visits from care workers who help them with eating, dressing, washing, taking medications or other help needed to keep them safe and independent.