St Lukes care home praised as 'exceptional'

The Emmer Green care home and specialist dementia unit has been awarded the highest possible quality rating by the Care Quality Commission.
St Lukes care home

An ‘exceptionally dementia-friendly’ care home in Reading has been rated as ‘outstanding’ after its latest inspection.

The rating is the highest that can be awarded by the Care Quality Commission, the independent organisation that checks the quality and safety of all care homes across England.

In a report published on 21 August 2019, the CQC praised the manager of St Lukes and The Oaks Care Home for ensuring residents ‘had an excellent environment, very person-centred care and numerous opportunities to engage with different stimuli, activities and visitors of all ages, such as children, volunteers and students’.

St Lukes’ involvement in a Healthwatch Reading project about care homes in Reading, was also mentioned in the CQC report.  Residents had told visiting Healthwatch staff in 2018 how much they enjoyed living at the home, and photos of St Lukes staff, residents and environment (such as the one above) appear throughout the final project report.

The CQC visited the care home, sited in Emmer Green, in June 2019, when 68 people were living there at the time. Inspectors spoke with eight residents and two relatives, plus care home staff, and managers. Four residents’ care plans, medication records and staffing files and rosters were also reviewed.

No other care home for older people in Reading is rated as ‘outstanding’.

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