Radis home care agency told again to improve

A follow up check by inspectors has found there are still outstanding concerns.
A graphic of a magnifying glass

Radis home care agency in Reading is still breaching quality regulations, according to a follow-up check by inspectors.

In a report published on 6 September 2019, the Care Quality Commission (CQC) said there were still concerns about shortcomings it had set out in an earlier inspection report in May 2019.

During the latest check on 22 July 2019, to see if Radis had made required changes, the CQC found:

  • No systems had been introduced to check when and why, care workers were arriving much later or earlier than some clients’ scheduled visits
  • Some care records were inaccurate and not up to date
  • Care workers had not been given guidance on how and when to give medication to clients that had been prescribed on an ‘as required’ basis.

However the inspection report also said that clients received care from staff who knew how they liked things done.

The rating for Radis remains at ‘requires improvement’ and the CQC has told the agency it must address breaches of two regulations.

At the time of the latest inspection, 48 clients were receiving visits from Radis workers to help with dressing, washing and other personal care.

Radis is one of the home care agencies used by Reading Borough Council (RBC) to provide visits to people eligible for help with social care. Both Radis and RBC were found at fault by the Local Government Ombudsman involving the case of a woman who had died.

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