People Matter Support Services put into special measures

The Reading home care agency's rating has been downgraded by the Care Quality Commission following latest checks.
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People Matter Support Services has been put into ‘special measures’ after failing to address issues from previous quality checks, according to a latest inspection by the Care Quality Commission (CQC).

Following its most recent check on the Reading home care agency, the CQC said there were still concerns about the lack of full background checks on care workers it hired. The manager had not made sure staff were of good character or that they had the qualifications, competence, skills or experience to provide care safely. There was no evidence that any clients had been harmed, but ‘people were at risk of potential harm’, the CQC's report, published on 27 September 2019, states.

Clients’ individual communication needs were not being documented in a way that met the national Accessible Information Standard, and there was no system for checking if home visits by care workers carried out after office hours during the week, or at weekends, were done on time or had been missed.

However, clients and relatives told the CQC they were happy with their care and felt staff were kind and treated them with respect and dignity.

Reading Borough Council’s quality team ‘red-flagged’ the home care agency in January 2019.

The CQC previously inspected the home care agency in August and December 2018, giving it a rating of ‘requires improvement’ on both occasions. Its rating is now ‘inadequate’, and it will face further checks to see if it is complying with regulations.

Home care helps people who are recovering from illness or operations, or who are frail or disabled, get help with daily tasks like washing, dressing, eating and taking medication.

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