Home care 'requires improvement' at Oaktree House and Cedar Court

The home care agency Creative Support was not always managing people's medication safely, according to the Care Quality Commission.
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A home care agency which visits people living in ‘extra care' housing’ at Oaktree House and Cedar Court, had been told to make improvements after an inspection.

Creative Support was providing care workers to 29 people at Oaktree House and 23 people at Cedar Court at the time of the inspection.

In a report published on 30 September 2019, the Care Quality Commission (CQC) said care workers treated people with respect but medicines were not always managed safely. Staff had not always signed records to confirm they had administered medicines, and this had led to one person with a PEG tube being given a double dose of medication.

Some relatives also said tablets were sometimes given twice or found in the bottom of a cup or on the floor. One relative was also concerned about the length of time it took for a care worker to respond to a buzzer for help with using a commode.

However, the CQC also noted that it saw a lot of positive interactions between staff and people at mealtimes and throughout the day.

Oaktree House is in Tilehurst and Cedar Court is on the Basingstoke Rd.

During the inspection the CQC spoke with four people living in the extra care flats, looked at eight people's care records and associated medicine records, and recruitment and other documentation.

The CQC is the national, independent body responsible for checking the safety and quality of all adult social care services. It carries out follow up checks to see if improvements have been made.

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