Caremark home care agency told to improve

The Care Quality Commission inspected the agency during September.
A graphic of a magnifying glass

The home care agency, Caremark West Berkshire and Reading, has been told to make improvements after being inspected by the Care Quality Commission (CQC).

In a report published on 23 October 2019, the CQC said medicines were not always managed safely, and risk assessments in people’s care homes contained contradictory information. Staff recruitment files also did not contain evidence of all necessary background checks.

However, the inspection also found there was enough skilled and qualified staff to support people and meet their needs. Staff had developed caring bonds with people and upheld their privacy, dignity and independence.

After the inspection the manager put an action plan in place to address the issues. The CQC – the national body that checks the safety of social care services - will reinspect the agency to check whether improvements have been made.

At the time of the inspection, Caremark was providing regular visits to 30 people aged 65 and over, to help with washing, dressing, eating, getting mobile and taking medicine.

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