Devana Care, a home care agency in Reading, has been told to make improvements after being inspected by the Care Quality Commission (CQC).
In a report published on 31 October 2019, the CQC said that staff signatures were missing on some clients’ medicine administration records. The CQC also ‘did not see any effective quality assurance systems in place for monitoring and improving the service’. No feedback survey had been carried out with clients, relatives or staff, since 2016.
However, the inspection found that staff were caring towards clients.
At the time of inspection, Devana Care was supporting five adults, including two people in a supported living house.
The CQC gave the agency an overall rating of ‘requires improvement’ and has told it to address two breaches of care regulations. A follow-up visit will take place to check action has been taken.