Have your say about a Crisis Café for Reading

An NHS working group is running an online survey about a proposed new service in Reading for people in mental health distress or crisis.
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A public survey has been launched to get views about a ‘Crisis Café’ in Reading for people experiencing mental distress.

The online survey is being run until December 10, 2019, by a working group from Berkshire West Clinical Commissioning Group, which funds local NHS service.

The group says the café would be open out of hours and would reduce the use of A&E and other emergency services.

People are asked in the survey where they think a café should be based, what days and times it should be open, and if they agree with the name ‘Crisis Café’.

At the moment, people who need urgent help for mental health problems can contact the local NHS crisis team, run by Berkshire Healthcare NHS Foundation Trust.

Earlier this year, a joint project by Healthwatch Reading and four other local Healthwatch, which engaged with 1,250 people, received more comments about mental health care than any other condition. In this feedback, people told us of:

 • Delays in diagnosis or treatment

• Inadequate or limited care options for ongoing symptoms

• Inadequate support in a crisis situation

 • Professionals who are overworked, and/or not empathetic

• Not getting the same level of support as for physical conditions.

Go to the Crisis Café survey

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