Creative Support rated 'good' for its work assisting people at extra care flats

The Care Quality Commission checked the quality of personal care provided to people living at Cornerstones and Chimney Court in Reading.
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Vulnerable adults living in flats at Cornerstones and Chimney Court in Reading, are receiving ‘good’ care, according to an inspection by the Care Quality Commission (CQC).

The CQC has rated the organisation Creative Support as ‘good’ for the regular help it gives to 40 residents with staying clean, eating, and other personal care tasks. The inspection was the first for Creative Support since it began providing care at the flats in 2018.

Most of the people receiving care were elderly, although some were younger adults with a mental diagnosis, a learning disability or physical disability.

In a report published on 29 November 2019, the CQC said ‘people told us staff treated them with kindness, respect and compassion.' One of the residents told the CQC: "They are really good, they care. It's not just a job to them, they enjoy it." Staff made sure they involved people in making decisions about their care and in one case, had created a personalised pictorial aid to enable a person with learning disabilities to express when they were in pain or to make choices about their meals.

The CQC checks five areas when it carries out inspections, asking whether a service is safe, effective, caring, responsive and well-led. Creative Support was judged as good for all five areas and got an overall ‘good’ rating.

During the inspection, the CQC spoke with nine residents and one relative as well as staff and managers. It also looked at four people's care and medication records, three staff files and policies and procedures.

The CQC’s inspection team included an ‘expert by experience’, who has personal experience of using or caring for someone who uses this type of care service.  The CQC is the national independent body that checks social care services and has legal powers to order improvements.

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