Parkview, a small care home in Tilehurst for people with learning disabilities, has kept it’s ‘good’ rating after its latest inspection by the Care Quality Commission (CQC).
Eight people were living at the home when it was inspected in late September and early October 2019. In a report published on 27 November 2019, the CQC said ‘people received personalised care from staff who had a good understanding of their needs’. Staff spoke to people kindly and took time to listen. One relative told inspectors that staff had ‘learnt that by being patient [the person] can really tell you what they want’.
The CQC checks five areas when it carries out inspections, asking whether a service is safe, effective, caring, responsive and well-led. Parkview was judged as good in all five areas and got an overall ‘good’ rating. It had been rated good when it was last inspected three years ago.
During the inspection, the CQC spoke with five residents, five relatives, two management staff, and four care staff. It also reviewed care and medication records and staff files.
Parkview is run by Community Homes of Intensive Care and Education Limited.
The CQC is the national independent body that checks all care homes and can order services to make improvements.