Council invites people to feedback sessions on home care and supported living

People are being offered a voucher and travel expenses if they attend a feedback session to help inform future services.
Home care worker with client

People living in supported housing or receiving regular home care visits, arranged by Reading Borough Council, are being invited to attend feedback sessions over the coming weeks.

The council wants service users and/or their family, to tell them what makes a good service, and to comment on template support plans drawn up by companies who are trying to get approved by the council for this kind of work.

People will get a voucher for taking part in a feedback session, help with travel costs to and from the session, and extra support if possible, to attend the session. The sessions will be no longer than two hours (see box for details).

Feedback sessions on home care or supported living

Where: RISC Centre, 35-39 London Road, Reading, RG1 4PS

When: 
Home Care: Monday 13th January 2020, 2-4pm or 5.30-7.30pm
Supported Living: Thursday 16th January 2020, 2-4pm or 5.30-7.30pm

Why: Reading Borough Council wants people (or family) to give feedback on template support plans from companies seeking approval for local work.

How: The council is offering travel expenses, a voucher, and assistance if needed, to attend a feedback session.

What if I can't attend? You can give feedback by 20 January 2020, via email, phone or post

Contact: Reading Borough Council commissioning team
Email:  ​​​​​​contracts.team@reading.gov.uk
Phone:    0118 937 2833
Write to: Commissioning Team, Civic Offices, Bridge Street, Reading, RG1 2LU

Home care arranged by the council is available (subject to means testing and need) to help people mainly aged over 65 with daily tasks like washing, dressing, eating and getting up and about if possible.

Supported living is arranged by the council for people with learning disabilities, mental health needs of physical disabilities, to help people live safely and independently. 

Previous research undertaken by Healthwatch Reading in partnership with the council, has shown that people getting home care want: care workers to turn up on time; enough time during visits for care workers to meet their needs, not be rushed and to engage in friendly conversation; to have the same care worker each time who is familiar with their needs; and for good communication from the care agency. These findings were used to inform new council home care standards in 2014-2015.

Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

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