Emmer Green Surgery has effectively managed a rapid increase in the number of patients it looks after and has been rated ‘good’ following an inspection.
In a report published on 30 December 2019, the Care Quality (CQC) said the surgery deliver high-quality, person-centred care.
The surgery had ‘managed the increase of 3,000 patients effectively’, the report states, referring to people who had transferred to Emmer Green following the closure of Priory Avenue Surgery and Peppard Road Surgery in the past 18 months. There are now 11,950 patients at Emmer Green.
The practice had restructured the premises to provide two extra clinician rooms and it has increased the number of GP sessions per week by eight to offer more appointments.
Doctors had also negotiated extra time with local NHS commissioners to carry out care reviews of transferring patients with long-term conditions.
The inspection also noted that the surgery had increased the number of patients who had given feedback via the ‘Friends and Family Test’ survey from 70 to 390 over six months. The number of people who would recommend the surgery to others had grown from 85% to 95%.
The CQC is the independent national organisation that checks quality and safety of NHS and social care services. It checked whether Emmer Green was safe, effective, caring, responsive, and well-led, and judged it as being good for each of these areas, leading to an overall ‘good’ rating.