Duchess of Kent hospice gives 'outstanding' care

The hospice has been praised in an inspection report by the Care Quality Commission.
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The Duchess of Kent Hospice has been rated as ‘outstanding’ following an inspection visit by the Care Quality Commission (CQC).

 “Staff treated patients and their families with compassion and kindness, respected their dignity and privacy, and went above and beyond expectations to meet their individual needs and wishes,” said Nigel Acheson, the CQC’s deputy chief inspector of hospitals.

The hospice is run by the Sue Ryder charity and is funded through a mix of an NHS contract and charitable fundraising and donations. It has 15 inpatient beds at its main location in Reading, satellite centres in Wokingham and Newbury and a specialist palliative care community team supporting people living at home.

Staff were devoted to doing all they could to support the emotional needs of patients, families and carers to minimise their distress. Staff helped patients live every day to the fullest.
— Nigel Acheson, the Care Quality Commission’s deputy chief inspector of hospitals.

When the CQC inspects health or social care services, it checks whether they are safe, effective, caring, responsive and well-led, and scores each of these areas before awarding an overall rating. The Duchess of Kent got ‘outstanding’ scores for being ‘caring’ and ‘well-led’, and ‘good’ for being ‘safe’, ‘responsive’, and ‘effective’. Overall it was rated ‘outstanding’, up from its previous overall rating of ‘good’ after its last inspection in 2015.

The CQC is a national, independent body that has legal powers to compel health and social care organisations to make improvements.

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