The community reablement team run by Reading Borough Council has been rated ‘good’ following an inspection by the Care Quality Commission (CQC).
The team provides home care for up to six weeks to help people recover from illness or injury - such as older people discharged from hospital following treatment for a fall.
The CQC’s inspection report, published on 7 February 2020, describes how people felt the team helped them regain their independence.
One person told the CQC inspector, "I've done a bit more myself each time. [Staff name] has let me have a practice shower on my own and so I now feel confident about them stopping the service next week." One person's relative added: "They do cajole [person] but in a nice way.”
During the inspection the CQC spoke with 11 people who were being visited by the reablement team, five relatives, four staff members and care workers and care assessors. The CQC also looked at six care and medication records, four staff files and the service’s policies and procedures.
Community reablement is part of the intermediate care service jointly run by Berkshire Healthcare NHS Foundation Trust and Reading Borough Council.
The CQC is an independent body that checks health and social care services are meeting their legal obligations and can compel underperforming bodies to make improvements if needed.