Chatham Street Surgery has been told to make improvements by the national body that checks the quality and safety of GP practices.
In a report published on 20 February 2020, the Care Quality Commission said the surgery ‘did not always provide care in a way that kept patients safe and protected them from avoidable harm’ and was ‘unable to demonstrate that all staff had the skills, knowledge and experience to carry out their roles’.
The CQC added that the surgery was also underperforming on diabetes and hypertension care targets and it could not show how it planned to improve cancer screening and childhood immunisation rates.
The CQC checks whether surgeries are safe, effective, caring, responsive and well-led. While Chatham Street was judged as ‘good’ for being caring and responsive, it needed to improve on the other areas and was rated overall as ‘requires improvement’. This is the same rating it got after its last full inspection in February 2019. A CQC visit in July 2019 had also resulted in the surgery getting a warning notice. Follow-up checks will be made.
When Healthwatch Reading recently visited the surgery, around three-quarters of patients surveyed told us that clinical care was good, but more than half found it difficult to get through on the phone.