Inspection body threatens to close down Reading home care agency

People Matters Support Services 'must make improvements' or face action, according to the Care Quality Commission.
A graphic of a magnifying glass

A Reading home care agency has been threatened with closure by the national body that checks the quality and safety of social care services.

“I am hopeful that People Matters Service Limited will do what is required for the sake of the people using its services,’ said Rebecca Bauers, head of inspection for adult social care at the Care Quality Commission. ‘However, if we find that it remains Inadequate and has not improved, we will not hesitate to take appropriate and proportionate enforcement action, including preventing the service from operating, to ensure people are safe.”

The CQC spoke out as it published a report, on 13 February 2020, about enforcement action it has taken against People Matters Support Services. This followed a rating of ‘inadequate’ given by the CQC to the home care agency in September 2019.

Residents who have had their care arranged with the agency by Reading Borough Council, are being moved to other home care providers.

CQC inspection visits had shown the agency did not recruit or train care workers in a way to ensure they were safe, competent and suitable, along with a range of other problems. However, people using the service had told the CQC they thought care workers treated them kindly.

Home care helps people who are recovering from illness or operations, or who are frail or disabled, get help with daily tasks like washing, dressing, eating and taking medication.

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