Reading hub launched to help community cope

The hub will run a helpline for vulnerable people and coordinate offers of support from volunteers or businesses during the coronavirus crisis.
Logo of One Reading Communtiy Hub

A new hub has been created for Reading residents to call or contact if they have urgent welfare needs during the Covid-19 pandemic.

One Reading Community Hub will answer calls during weekdays and process any online forms requesting help. The hub can also take calls from volunteers, businesses and other local organisations that want to offer support or resources.

The hub was launched on March 24 through joint working between Reading Bough Council and Reading Voluntary Action and the public are asked to bear with the new team as they become fully operational.

RBC council leader Jason Brock said: “I would urge people in genuine need – and without other options – not to hesitate to call the One Reading Community Hub phoneline, or contact it online, where staff will collate information and link people in need of help to individuals, organisations or services which can support them.”

How to Contact the Hub

If you, or someone you know is in need of extra support:

Fill in the online coronavirus support form

or call 0808 1894325 (freephone) from 10am to 5pm Monday to Friday

If you, or your business wish to volunteer:

Fill in the Team Reading: Coronavirus response volunteers form

Groups can register online with Reading Neighbourhood Network or call,

0808 1894325 (freephone) from 10am to 5pm Monday to Friday.

If you are someone in very urgent need of help, the council asks people to check Government and Council websites for information first.  If you cannot get the help you need to stay safe and healthy, then the action line is there for you.

If you are a person, business or organisation that wants to offer support to voluntary organisations across Reading who are out on the ground helping people, please ring and the hub will pass your details on.

In terms of volunteers, there is a particular need for people with public service experience and who have counselling skills. It is also helpful if volunteers have a car, but the hub will register anyone who can offer help.

The hub cannot offer health advice and will direct people to the NHS 111 service.

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