What you need to know about accessing local NHS mental health services

Berkshire Healthcare NHS Foundation Trust says changes are in place until further notice due to the pressures of coronavirus.

People who need help from NHS mental health services will face changes to how they can access support during the coronavirus pandemic.

Face-to-face appointments scheduled before the virus, will be offered alternatives such as phone or video consultation and new assessments for many issues have been suspended. Most visitors have also been banned from Prospect Park Hospital.

Berkshire Healthcare NHS Foundation Trust says: ‘If you need mental health support, please contact our Talking Therapies service or our Common Point of Entry (CPE) team.

‘You will be able to speak with a mental health practitioner who will direct you to the right service, including support from our Crisis Resolution and Home Treatment Team.’

People who had appointments already booked do not need to contact the trust - they will be contacted about any new arrangements. If people still needed to attend in person, BHFT states ‘we’ll make sure that you and your family or carers are safe and have the right personal protective equipment (PPE) where possible’.

Visit BHFT's website for latest information

Adults with mental health needs

Call Talking Therapies 0300 365 0200

Visit the Talking Therapies Berkshire website

Or phone the Common Point of Entry 0300 365 0300

BHFT advises people not to phone 111 for mental health needs at this time and people should only dial 999 or go to A&E in a medical emergency.

Prospect Park Hospital visits: All visitors to inpatients are not allowed unless:

- for an end-of-life patient (one visitor may be allowed)

- children will be allowed ro visit a Prospect Park inpatient in the family room.

BHFT adds that there are also changes to accessing mental health services for children. ‘We are aware that this will be a worrying time for you and for your family. We are doing all we can to keep our CYPF services running while also keeping you and our staff safe. However, please be aware that due to the impact of COVID-19 we will be prioritising urgent appointments and referrals and some services will be disrupted, postponed or delivered differently (via phone or video link where possible).’

Children and young people with mental health needs

CAMHS:  All non-urgent face to face CAMHS appointments have been stopped and people will be offered alternatives such as phone calls.

Autism/ADHD: All face-to-face appointments have been stopped and where possible these have been rebooked as telephone appointments and in the future, online consultation. No new assessments are being offered.

Willow House inpatient mental health unit for young people aged 12 to 18 years: Closed temporarily from 20 March 2020 to 13 April 2020 for urgent improvement works.​

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