Hospital launches online A&E checker

The Royal Berkshire Hospital says people can get quick, trusted answers on whether they need to visit its emergency department for their symptoms.

The Royal Berkshire Hospital has launched an ‘Ask A&E’ online symptom checker to help you decide if you need to visit its Emergency Department.

People living in Reading, Wokingham, West Berkshire or South Oxfordshire can register to use the system for free.

The hospital says Ask A&E offers you rapid NHS answers you can trust to help you decide what to do next based on the seriousness of your symptoms and the urgency of your illness. It may advise you to self-manage at home, make an appointment with your GP or visit the hospital, but ultimately the final decision on what to do next is up to individuals.

Ask A&E is not suitable for people aged under 16 or pregnant women. The hospital adds: ‘There are some situations where immediate medical attention via A&E may be required.”  These include, chest pain, severe difficulty in breathing, moderate to severe burns, head or spinal injuries and a full list is on its website.

The technology for the symptom checker is provided by the company Babylon.

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