A busy end to our year

Our latest annual report celebrates the volunteers who helped us with a prescription delivery service launched at the start of the Covid-19 outbreak.
Prescription Delivery volunteer

We helped hundreds of Reading people get vital prescription medicines during the Covid-19 outbreak, our latest annual report shows.

During the last few weeks of 2019-20, we quickly mobilised our staff and volunteers to form a crisis response service for Reading people who were unable to leave their homes to collect prescription medicines.

Our annual report features all the volunteers (including Dave Parker, pictured above) who helped with the scheme by cycling, walking and driving thousands of miles across our town.

Our 2019-20 year

  • 1,100-plus prescription deliveries made during the Covid-19 outbreak
  • 411 people received one-to-one advocacy from our Reading Voice service
  • 1,204 people’s views and experiences gathered via surveys, visits and focus groups
  • 118 individuals helped with information or advice queries

David Shepherd, chair of trustees for the Healthwatch Reading charity, said: “It wasn’t the end to the year we were expecting, but our actions showed once again that Reading people are at the heart of everything we do.”

The report also features other highlights of our year, including a major engagement exercise with local people to find out how they want the government’s NHS Long Term Plan to work for them. The main theme was the need for better mental health services.

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