Our prescription delivery scheme comes to an end after more than 1,000 drop-offs

As the pandemic lockdown eases, we're turning our attention to giving people essential information and advice.
Prescription Delivery Volunteer and client

Healthwatch Reading volunteer David Newman (pictured above) dropped off medicines to an Emmer Green resident on 30 June for the last of 1,100 deliveries made to Reading people since the end of March.

We set up the delivery scheme using DBS-checked staff and volunteers, to ensure vulnerable, shielding or self-isolating people would not go without medicines as the Covid-19 outbreak took hold in our community.

We took referrals from individuals, charities, doctors' surgeries and the council-led One Reading Community Hub.

Our volunteers covered thousands of miles as they delivered the medicines by bike, car and on foot.

Now that the government-led NHS Volunteers scheme is well established and the lockdown is due to come to an end for shielded people by 1 August, we have decided that the time is right to wind down this service and get back to our core role. 

We have sent regular users of our service a letter with details of how to get prescriptions delivered from a range of other organisations from 1 July 2020 and have also made this information available on our website.

We'll be writing a report for the local NHS about our delivery scheme, to help them learn lessons about getting medicines to people during a crisis. As well as making deliveries, we had to resolve issues such as missing medication or concerns about people's overall welfare.

You can find out more about the volunteers who helped us in our latest annual report published 30 June.

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