University practice comes out top with patients

Results of the latest GP Patient Experience Survey have been published.
Graphic of a stethescope

Patients at the University Health Centre and Whitley Villa Surgery are the most satisfied out of all 19 GP practices in Reading, according to latest results of a national survey.

Asked about their overall experience, 93% of patients with the University Medical Group gave its two surgeries the thumbs-up. Across our borough, 10 practices scored above the national average of 82% for overall experience.

The joint lowest rated practices were London Street Surgery and South Reading and Shinfield Group Medical Practice, where only 61% of patients described their overall experience as good.

South Reading and Shinfield also scored lowest in Reading for eight other questions, including the number of people (31%) finding it easy to get through on the phone and those who had a good, overall experience of making an appointment (40%).

Top three doctors' surgeries for...

Overall experience
1: University Medical Group (93%)
2: Balmore Park Surgery & Tilehurst Surgery 'The Potteries' (both 90%) 
3: Emmer Green Surgery & Westwood Road Surgery (both 87%)

Overall experience of making an appointment
Russell Street Surgery (86%)
2: University Medical Group (85%)
3: Abbey Medical Centre (84%)

Helpfulness of receptionists
Westwood Road Surgery (98%)
2: Tilehurst Surgery 'The Potteries' (96%)
3: Balmore Park Surgery & Chatham Street Surgery (both 95%)

Easy-to-use website
University Medical Group (95%)
2: Tilehurst Surgery 'The Potteries' & Western Elm-Circuit Lane Surgeries (both 92%)
3: Milman Road Surgery (90%)

Supporting you to manage a long-term condition
Balmore Park Surgery (93%)
2: Emmer Green Surgery (90%)
3: Grovelands Medical Centre (89%)

The postal survey is carried out by Ipsos Mori for NHS England once a year, between January and March, and published in July.

Check your surgery's results

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