Jasmine House Nursing Home has been told to make improvements after the national inspection body found faults with its safety and leadership.
Some residents told inspectors from the Care Quality Commission that they waited a long time to be assisted with tasks such as going to the bathroom. There was also conflicting information recorded in some care plans – such as whether a person relied solely on a wheelchair or could walk by themselves. There were also incomplete records about how accidents or incidents had been followed up or learned from.
The home did not have a registered managed in place but a new operations director had been appointed, who was trying to make changes.
However governance of the home – owned by Jasmine Care Holdings - had not improved since a 2019 inspection and leadership remained ‘inadequate’, according to the CQC.
At the time of the inspection, 35 people were living at the home. It has capacity for up to 79 people aged 65 and over.