Walk-In Centre changes to booking-only system

The Reading NHS walk-in service has re-opened but you need to book a visit via 111.
Reading walk-in centre

The Reading NHS Walk In Centre has reopened part of its service that had previously been suspended earlier in the pandemic.

From 14 October, people who have an urgent problem can request a walk-in appointment at the centre but only by contacting NHS 111. 'Anyone presenting there without a booked appointment will be triaged on the door and referred to either their GP or NHS 111 unless they have life threatening symptoms like central chest pains or respiratory difficulties,' said Berkshire West Clinical Commissioning Group, which funds and oversees local GP services.

The walk-in service had been suspended since the beginning of April. Before that, people had been able to turn up without an appointment and wait to be seen.

Services at the centre

Walk-in: for Reading residents, commuters or visitors to the town with an urgent medical problem. You must book a walk-in visit in advance by contacting NHS 111.

GP surgery: Provides care to 9,600 registered patients living in Reading. Appointments are initially by phone but you will be asked in to be seen if needed.

Covid respiratory hub: Sees people with symptoms, referred by local GPs or 111. People come in and out through a different entrance.

The walk-in service will be open seven days a week from 8am to 8pm. The centre will also continue to run its permanent GP surgery from the site, as well as a hub offering face-to-face clinical assessment for local people with suspected Covid symptoms.  Strict measures have been put in place to keep the centre safe for patients and enable them to keep socially distanced during their time there.

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