Home care agency 'fails to make improvements'

Devana Care in Reading was inspected by the Care Quality Commission in October.
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A home care agency in Reading has failed to make changes ordered by inspectors a year ago, according to the Care Quality Commission (CQC).

Devana Care was found to be in breach of the same regulations during its latest inspection in October by the CQC.

In a report published on 1 December 2020, the CQC said there were problems with safe management of medicines, record-keeping and governance. Its rating will remain as ‘requires improvement’.

The CQC report adds: ‘We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work alongside the provider and local authority to monitor progress.’

Home care helps older people with daily tasks like eating, getting dressed and staying clean or becoming more independent after illness or injury.

Go to the report

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