Chatham Street Surgery makes improvements

The Reading surgery was inspected remotely under a Covid-safe inspection.
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Chatham Street Surgery has had a warning notice lifted after inspectors found a number of improvements had been made.

The Care Quality Commission carried out a ‘remote inspection’ of the GP surgery under new ways of working due to the Covid-19 inspection, in late October 2020. It wanted to check that the surgery, which has 6,800 patients, had complied with a warning notice issued earlier this year.

The CQC found that the central Reading surgery had:

  • Put in a new practice manager and management structure under which staff felt more supported
  • Hired a new admin member of staff which had helped to process clinical correspondence quicker and cut a backlog found at previous inspections
  • Increased the number of children it immunised
  • Improved the outcomes for people with long-term conditions, although further progress could be made for people with diabetes
  • Improved the way it called women for cervical screening but the number taking this up was still below target.

However more work was needed by the surgery to complete its action plan, including medicine reviews.

The CQC did not update the surgery’s overall quality rating following this inspection, and it remains as ‘requires improvement’.

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