Latest inspection reports for Reading services

Two reports have been published in the past month about local home care agencies, by the Care Quality Commission.
A graphic of a magnifying glass

1. Caremark (West Berkshire and Reading)

This home care agency has been rated as 'requires improvement' after the Care Quality Commission found it was breaching care regulations, according to a report published on 27 January 2021.

During the checks, the CQC found that one of the agency’s care workers had not told the main office that a client with dementia had refused visits for three days in a row. No system had been put in place by management to require such notifications.

The inspection also found problems with care plans, risk assessments and a missed 'duty of candour' by the manager over a safety incident. 

The CQC spoke with six clients, nine relatives and 12 members of staff during the inspection, and it will follow up in future to check if improvements have been made. 

2. Royle Care

This Reading home care agency has suitably skilled staff, according to a report published 5 February 2021.

The Care Quality Commission said the latest inspection visit was prompted by information it had been passed, raising concerns about the competence of care workers employed by Royle Care. However, after meeting the manager and going through documents, the CQC concluded that clients ‘received care from suitably skilled staff who had completed the relevant training.  Royle Care’s ‘good’ rating remained unchanged.

What is the Care Quality Commission?

The CQC is a national independent body with legal powers. Its role includes:

  • registration of health and social care organisations (allowing them to operate)
  • regularly inspecting GPs, hospitals, dentists, care homes, home agencies and other providers, to check the quality and safety of their care
  • getting feedback from patients, service users and relatives during inspections
  • speaking with local Healthwatch about our own evidence on local services
  • publishing inspection reports on its website, to help people make care decisions
  • ordering improvements when care falls short
  • issuing cautions or fines, or limiting or withdrawing registration in serious cases.

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