Latest quality ratings for Reading services

Find out what the Care Quality Commission (CQC) has said about local services following recent inspection visits.
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The CQC published one report about a Reading service in the past month:

CQC rating: 'Requires Improvement'

Name of service: VJ Carers

Type of service: Home care agency, with 53 clients at time of inspection

Key findings: There were outstanding issues from a previous inspection in 2019. Paperwork did not always contain specific, clear guidance for staff about how to protect people from identified risks and some medicine records had missing information.

Evidence: The CQC spoke (over the phone) with one person who got home care visits and eight relatives, as well as the manager and staff. It also looked at a range of client and staff records.

Inspection date: 8 February 2021

Report published: 6 April 2021

The role of the CQC

  • national independent body with legal powers
  • visits and inspects GPs, hospitals, dentists, care homes & many other services
  • uses 5 tests, asking if services are: safe, effective, caring, response and well-led
  • gives a rating of ‘Outstanding’, ‘Good’, ‘Requires Improvement’ or ‘Inadequate’
  • gets feedback from patients/service users, relatives & staff during inspections
  • asks local Healthwatch for our evidence on local services to inform inspections
  • puts findings on its website, to help the public check and compare local services
  • can order improvements, give cautions/fines or instigate closures in serious cases.

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