The CQC published one report about a Reading service in the past month:
CQC rating: 'Requires Improvement'
Name of service: VJ Carers
Type of service: Home care agency, with 53 clients at time of inspection
Key findings: There were outstanding issues from a previous inspection in 2019. Paperwork did not always contain specific, clear guidance for staff about how to protect people from identified risks and some medicine records had missing information.
Evidence: The CQC spoke (over the phone) with one person who got home care visits and eight relatives, as well as the manager and staff. It also looked at a range of client and staff records.
Inspection date: 8 February 2021
Report published: 6 April 2021
The role of the CQC
- national independent body with legal powers
- visits and inspects GPs, hospitals, dentists, care homes & many other services
- uses 5 tests, asking if services are: safe, effective, caring, response and well-led
- gives a rating of ‘Outstanding’, ‘Good’, ‘Requires Improvement’ or ‘Inadequate’
- gets feedback from patients/service users, relatives & staff during inspections
- asks local Healthwatch for our evidence on local services to inform inspections
- puts findings on its website, to help the public check and compare local services
- can order improvements, give cautions/fines or instigate closures in serious cases.