The CQC has published two reports about Reading services in the past four weeks:
1: The Boltons
Type of service: Care home for people aged 65+, where 20 people were living at the time of the inspection
Inspection date: 7 May 2021
Report published: 20 May, 2021
CQC rating: 'Good'
Key findings: The care home had taken action after its previous rating of ‘requires improvement’ in January 2020 and was now rated ‘good’. Staff were kind and caring and people and relatives praised the support received by residents.
Evidence: The CQC spoke with five care home residents, 12 relatives, the manager and other staff. It also looked at residents’ care records and staff files.
2: London care (Huntley Place)
Type of service: Home care for older people living in new extra care flats in Green Park Village which opened in 2019
Inspection date: 14 April, 2021
Report published: 7 May, 2021
Key findings: This was the first inspection for the service, which was providing care to nine people at the time of the inspection. Residents said staff 'went the extra mile'. Staff had received extra training on infection control during the pandemic.
Evidence: The CQC spoke with seven residents, one relative, the manager and four professionals that worked with the service. It also looked at care and staff records.
The role of the CQC
- national independent body with legal powers
- visits and inspects GPs, hospitals, dentists, care homes & many other services
- checks if services are: safe, effective, caring, response and well-led
- gives a rating of ‘Outstanding’, ‘Good’, ‘Requires Improvement’ or ‘Inadequate’
- gets feedback from patients/service users, relatives & staff during inspections
- asks local Healthwatch for our evidence on local services to inform inspections
- puts findings on its website, to help the public check and compare local services
- can order improvements, give cautions/fines or instigate closures in serious cases.