Tell us about your wait for hospital care

If you're one of the millions of people who've have had their hospital treatment delayed by the pandemic, then share your views in a national Healthwatch survey.
Hospital bed

Healthwatch England is calling on people to share their story about the impact of cancelled or delayed operations and appointments.

The NHS had to postpone non-urgent elective care treatment when the pandemic hit, freeing up inpatient and critical care capacity. While this helped medical staff respond to the crisis, it has resulted in a huge backlog of people waiting for treatment. 

Latest data shows that the number of people waiting for routine operations and procedures in England stands at 5.4million - the highest level since 2007.

Impact of delayed treatment 

The impact of delayed treatment can be huge, potentially leaving you in pain and affecting both your physical and mental health. It can even stop you working and performing day-to-day tasks, such as cleaning, shopping and caring for others. 

If you’re not getting enough support to manage your health while you wait for care, then that’s not acceptable.

Share your views

What could be improved?  

It’s essential that while you wait for treatment, you get support to manage your health and wellbeing in a way that is best for you. If you need hospital treatment, you should be receiving advice and information from the NHS about how to look after your health while you wait. You should be kept informed about the dates of your treatment and where you are on the waiting list. 

Share your views to help people waiting for care

It’s vital that decision makers hear your experience of waiting for care as a result of the pandemic and the subsequent backlog. Whether it’s gynaecological surgery, a knee replacement or a biopsy you’re waiting for, if you’ve got a story to tell, Healtthwatch is here to listen. 

Everything you tell us is confidential and will help us understand what needs to be put in place to better support people waiting for treatment like you. So, whether your experience is good or bad – we want to hear it.  

Help us to help the NHS better support people like you by completing our short survey and telling us your experience of waiting for care.  The survey runs until early October 2021.

Share your views


Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

Share your views