Have your say to inform future of walk-in centre

Share your experiences on a possible closure of the walk-in service and where you want same-day help from in the future.
Reading walk-in centre

Your views are needed for an important exercise that will help determine how and where Reading people will get same-day medical advice from in the future.

The opinions you share in a new survey, running until October 4, 2021, will help influence whether the local NHS will formally propose closing the walk-in service at the Reading Walk-In Centre in Broad Street Mall. (The permanent GP surgery at the same location won’t be affected and will stay open).

Key questions

  • Where did you last seek same-day help from for a health problem? (e.g. GP; 111)
  • Why did you choose this service? (e.g. convenient; quick; familiar)
  • How do you want to request help in the future (e.g. phone; email)
  • How would you like to access same-day advice? (e.g. phone; in person)
  • What’s most important? (e.g. speaking to a professional you know; quick advice)
  • What are your views on the proposed closure of the walk-in service?
  • Should any walk-in services be kept (e.g. homeless or child health drop-in clinics)

Take the survey

Due to the pandemic, the walk-in service has either been temporarily closed or used to treat only people with serious Covid symptoms.

If Berkshire West Clinical Commissioning Group decides to press ahead with a closure, it will run a further, formal three-month public consultation.

Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

Share your views