Latest quality ratings for Reading services

Find out how well health or social care services in Reading are doing from latest inspections.
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The Care Quality Commission published two reports about Reading services in the past month:

Services rated 'Inadequate' 

Name: The Maples, based in Tokers Green

Type of service: Care home for autistic and disabled adults (13 residents at time of inspection)

Key findings: Inspectors found eight breaches of care standards, including a lack of person-centred care and not always keeping people safe. There was a reliance on agency staff who didn't know the residents well and didn't always have necessary training.The service is now in special measures and must make improvements or face potential closure. 

Evidence: The CQC spoke with five residents and nine relatives and also observed staff interacting with non-verbal people. Inspectors also looked at 10 care records and spoke with 18 staff members.

Inspection date: 02 & 10 June 2021

Report published: 2 September 2021

Services rated 'Requires Improvement'

Name: Chiltern Medical Clinic in Broad Street

Type of service: Private clinic providing cosmetic procedures 

Key findings: The clinic provided good care and staff treated patients well but improvements were needed to check patient's individual needs such as mobility (as the service was accessed only via stairs), and to hold regular staff meetings.

Evidence: The CQC spoke with two patients and observed and spoke with staff.

Inspection date: 20 July 2021

Report publication: 16 September 2021

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