Ombudsman finds council at fault in care case

A relative had complained that her father wasn't being given medication by care workers.
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Reading Borough Council has been told to apologise and pay £1,000 to the relative of a vulnerable man let down by care failings.

The Local Government Ombudsman ordered the remedies after investigating a complaint made by the daughter of a man referred to as ‘Mr C’.

‘In this case there were multiple examples of fault that meant Mr C did not have an up-to-date care plan, he did not always receive his medications, at least two of his prescriptions regularly ran out early and he may not have received enough support with his incontinence,’ the LGO’s decision states.

‘There are serious concerns about the non-administration of medications in May 2019 and possible dishonesty in the record keeping, along with a failure to investigate this on the part of the Council,’ the LGO adds.

The man’s daughter had raised concerns about his care before and after he passed away in 2019. After he died she had found a box of medication that care workers should have administered. The council had arranged for a private care company, Novus, to visit the man to assist him.

The council no longer uses Novus.

Read the LGO's full findings

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