London Street Surgery rated 'inadequate'

Staffing problems during the pandemic have impacted on the surgery's ability to deliver good patient care, according to inspectors.
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London Street Surgery in Reading has been placed into ‘special measures’ by inspectors, for failing to provide safe care to patients.

In a report published on 1 June, the Care Quality Commission rated the surgery as ‘inadequate’ after finding it was breaching care regulations. However, the inspection did find staff were 'caring and compassionate towards to patients’.

Key areas of concern

The CQC report said:

  • Repeat prescribing and medicines were not managed safely
  • There were significant backlogs of test results and care-related tasks
  • Some patients weren't having their long-term conditions managed appropriately
  • People with learning disabilities weren't getting health checks
  • Leaders didn't have sufficient processes to ensure service safety and effectiveness

During the pandemic, the surgery had lost GPs and a practice manager, which had impacted on the provider’s ability to provide quality and sustainable services, the CQC’s report added.

Around 5,600 patients are registered with the surgery in what is regarded as a deprived area of Reading. It has one lead GP and 3 long-term locums.

The CQC said it would re-inspect the surgery within six months to check improvements had been made.

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