It’s well known that doctor surgeries are extremely stretched not only locally in Reading but also across the UK.
Three Healthwatch (Reading, Wokingham and West Berkshire) have joined forces after hearing locally, across different communities, that people registered with local doctors are not aware of the new ways doctor surgeries are working.
The Healthwatch project will focus on understanding what local people know about doctor surgery services, where there are information gaps and how communication can improve to inform local people about services available.
With the anonymous information gathered, Healthwatch want to be able to support doctor surgeries to improve their communication with their patients to reduce the number of complaints received about access to services.
Healthwatch wants to also increase awareness of other services available to help locals including self-help. For example, getting more people to use the NHS App, which in turn can also help reduce phone wait times.
As part of the project, Healthwatch Reading is asking people from all communities to join focus groups across Reading to talk about experiences and views on local doctor surgeries.
Everyone is welcome to come along and join Reading locals:
Wednesday 29th Nov: 7.00pm-8.30pm - Online community event: Healthwatch Reading and Healthwatch Wokingham Borough are hosting an online event where locals from both areas will come together to discuss services at local doctor's surgeries.
Click here to register for the online event.
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