We met and collected experiences of 19 people in three focus groups, each lasting one hour, at community locations used by these clients.
- Access to dental care was the most common and significant problem and we heard evidence of people removing their own teeth
- People could run out of phone credit while on hold when calling GP surgeries
- Reception staff showed them respect, including those at Reading Walk-In Centre
- Some people felt they were denied pain medication when visiting A&E due to doctors assuming they were drug addicts