How homeless people in Reading experience health care services

We met and collected experiences of 19 people in three focus groups, each lasting one hour, at community locations used by these clients.

Key findings:

  • Access to dental care was the most common and significant problem and we heard evidence of people removing their own teeth
  • People could run out of phone credit while on hold when calling GP surgeries
  • Reception staff showed them respect, including those at Reading Walk-In Centre
  • Some people felt they were denied pain medication when visiting A&E due to doctors assuming they were drug addicts

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How homeless people in Reading experience health care services