Summary Report: Listening to the 'seldom heard' project

A report bringing together themes from a listening excercise with diverse groups of people and the charities that support them: Reading Mencap, Talkback, Launchpad Reading, Reading Refugee Support Group and Reading Community Learning Centre.
Report Cover

Key findings:

  • People need enough information, at the right time, in a format that is suitable for their needs
  • People need to know their individual rights and have these rights respected
  • People need enough good quality and culturally sensitive care to meet their needs


Out Top Three Priorities by people from groups and communities that are seldom heard and the charities that support them


‘Involvement’ in planning & improving health & social care services - a Healthwatch Reading practice guide for public organisations


Formal response to the report from Reading Borough Council and Berkshire West Clinical Commissioning Group