This is a report of a visit carried out by Healthwatch Reading to collect patient feedback.
We visited to see how patients feel about the surgery since it was taken over by Western Elms from 1 April 2018.
- 31 out of 37 people felt there had been ‘a great deal’ or ‘some’ positive changes
- 31 of 36 people felt that Western Elms was keeping them informed about changes or improvements to the Circuit Lane service
- No-one felt that the service had got worse since April 1 2018