Healthwatch Reading visited the surgery on 25 November and 3 December 2019 to ask patients for feedback.
Healthwatch Reading used our statutory 'Enter and View' powers to visit the surgery to survey 33 patients in the waiting room.
- 76% of patients we surveyed said clinical care was good or excellent
- 52% felt their last call to the surgery was answered in a reasonable amount of time
- No patients had booked that day’s appointment online