Local experiences during Lockdown 1

This report was presented to the Reading Health and Wellbeing Board on 22 January 2021.
Cough infographic


  • We surveyed 153 people about their use of the NHS in the first national lockdown
  • 44% of respondents hadn’t contacted the NHS because they didn't want to bother busy staff, thought their problem could wait or feared they would catch Covid
  • The most used services were GPs (75%), pharmacies (51%) or outpatients (22%)
  • 36% said better communication or information would've improved their experience
  • 55 people left messages of praise for NHS staff and other key workers
Reading people’s experiences of health and social care services during the first Covid-19 lockdow
Combined findings from Healthwatch in Reading, Wokingham and West Berkshire

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